Terms & Conditions

Delivery Policy
After ordering online, you will receive an email confirmation from eWAY (our payment gateway
service provider) containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to send your goods via your selected delivery method within
3 working days; however if goods are unavailable delivery will take a little longer.
Fantasyworld Online is committed to providing exceptional customer service and quality products.  
We endeavour to make sure that all products listed on our website are currently in stock and pricing
is true and correct. Standard delivery timeframes are between 3-10 business days;
in the event that an ordered item is not available or we are unable to fulfil your order we will notify you
within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
If you wish to query a delivery please contact us at orders@fantasyworld.com.au.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a
7 day money-back guarantee from the time you receive the goods. Please email us at
orders@fantasyworld.com.au within that time if you are not satisfied with your purchase
so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if
any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out
shipment registration of insurance with your postal carrier. Fantasyworld will not be responsible
for parcels lost or damaged in transit if you choose not to insure.
Fantasyworld Adult Concepts (Fantasyworld) -  Security Policy
Fantasyworld uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway
are secured payments.
• Transaction currency - AUD :  All transactions are processed in AUD
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Fantasyworld or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
  protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
  merchant account held by Fantasyworld (Yelbis Pty Ltd T/A Fantasyworld Adult Concepts).
For more information about eWAY and online credit card payments,
please visit - www.eWAY.com.au
Please also take the time to read & understand the information set out on our 
'Privacy Policy' page